For Roller

If you are planning to purchase our Rollers, Thank you! Please read the instructions before using the Rock roller© for better understanding and maximizing its efficacy.  This product is designed to work on fascial adhesions restrictions the muscles in your legs.  However, we do not declare any miraculous healing claims when using this product. To get the maximum benefit, we suggest daily consistent rolling
We are not liable for any injury that may happened during the use of our products.

For Return and Refund Policy

Thank you for shopping at our site. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Please ship your item to this address:

20416 Bowfonds St, Ashburn, VA 20147

Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take at least 10 business days before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@longevitylabva.com

Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at contact@longevitylabva.com.

If there is any damage to the packaging on delivery, contact us immediately.

Contact us

If you have any questions on how to return your item, please contact us.